Liaise

Liaise provides specialist care through a mix of supported living homes and residential services across England. With a portfolio of around 50 properties and a mission to deliver safe, therpeutic environments for individuals with complex needs, Liaise is a leader in compassionate and person-centred care.

When Liaise approached Ark Workplace Risk in 2022, they were seeking more than just compliance support. They needed a strategic partner with deep sector expertise to help elevate their risk management processes to best-in-class standards. Maintaining legal compliance and protecting the organisation’s reputation was non-megotiable.

Liaise fully adopted QUOODA®, Ark’s industry-leading compliance platform. QUOODA® is now embedded into daily operations, with strong uptake across new and existing team members. Liaise actively supports training and upskilling, ensuring all users maximise the platform’s potential.

Regular communication underpins the partnership. Liaise’s dedicated Customer Success lead at Ark is accessible 24/7; always ensuring fast, responsive collaboration and expert guidance when they need it most. The team at Liaise say they feel a sense of reassurance just knowing that we are by their side should any critical situation arise.

• Clear improvements in team competency and knowledge through monthly CPD sessions.
• Strategic collaboration means the team at Liaise have gained a trusted partner in Ark, providing confidence and comfort that they are keeping their properties, and their occupants, safe.
• A cultural shift toward proactive, rather than reactive, compliance management.

Through a robust, collaborative, and tech-enabled approach, Ark Workplace Risk has helped Liaise raise its compliance standards, build internal capability, and create a culture of shared accountability. This is more than compliance – it’s a true partnership built on trust, transparency and tangiable results.