Why the BSR is Criticising Resident Engagement Strategies - One Size Doesn't Fit All

As the Building Safety Regulator (BSR) steps up its scrutiny of resident engagement, one message is clear: blanket approaches no longer cut it. Too many organisations are still relying on generic, tick-box strategies that fail to account for the diverse needs, voices, and vulnerabilities of residents, and the BSR is calling it out. In this timely and practical session, David Hills – Senior Director of Regulatory, Technical and Technology, and Tara Brady – Principal Management Consultant of Risk, Compliance and Safety at Ark Workplace Risk, will break down:

• What the BSR expects from resident engagement strategies in 2025 and beyond
• Where property owners and managers are getting it wrong, and what good looks like
• How to design engagement that is meaningful, inclusive, and defensible under the Building Safety Act
• How to tailor your approach across mixed-use, high-risk, and complex portfolios

Whether you’re managing high-rise buildings, overseeing compliance, or preparing for your building safety case submission, this is a must-attend session for anyone serious about meeting their legal obligations and building trust with residents. Drawing on decades of frontline experience and direct insight into BSR expectations, David and Tara will guide attendees through what truly effective resident engagement looks like in practice, and how to get there. Who should watch: Property Managers & Managing Agents Duty Holders & Accountable Persons Health & Safety & Fire Safety Leads Developers and Housing Associations Building Safety and Compliance Professionals Don’t risk falling short of BSR expectations. Join us to get ahead and put residents at the heart of your building safety strategy.