When it comes to safeguarding residential investments, nothing beats clarity backed by competence. In this video, Vanessa Brandham, Health & Safety Director at Rendall & Rittner shares how Ark transformed their approach to building safety with expert-driven assurance and real-time oversight. From structured risk management to audit-ready digital systems, watch how Ark helped them turn complexity into confidence, elevating both operational resilience and regulatory readiness.
Rendall & Rittner is one of the largest residential property managers in the UK with over 80,000 homes under management. Their clients include listed institutions, investors, developers, housing associations and Resident Management Companies.
In 2019, as a growing business, Rendall & Rittner was keen to explore and implement technological solutions to enhance its risk and compliance management processes. Senior Management lacked visibility and transparency over risk, compliance, and safety across the entire portfolio, making it difficult to track performance and demonstrate effective safety management to clients.
The business faced ongoing challenges in reducing risks to target levels due to difficulties in tracking mitigation actions, ensuring the timely completion of risk-related tasks, and identifying overdue assessments. This lack of oversight left Management uncertain whether sufficient evidence was available to defend against insurance claims, accidents, or enforcement actions.
With a workforce expanding beyond 600 employees, Rendall & Rittner recognised the urgent need for a user-friendly system that would alleviate administrative burdens. Additionally, missed or poorly managed site tasks and inspections were creating significant exposure to both legal and contractual risks, further underscoring the necessity for a robust, technology-driven solution.
Ark collaborated with key stakeholders to confirm their challenges, define current and future needs, and craft a formal implementation plan. This plan, built around Ark’s proprietary “Step-Assured” process, ensured R&R achieved the fastest time to value while providing confidence in a well-invested roadmap.
Ark Workplace Risk implemented the QUOODA® platform for risk, compliance and safety, tailoring it for multiple clients to provide a comprehensive view across the portfolio.
The Benefits
- Secured favourable insurance rates through enhanced visibility and transparency.
- Boosted Building compliance by 40% reducing risks.
- Ensured timely assessments and mitigationto improve risk management.
- Increased risk control by 31%.
- Provided dashboards with league tables to promote a strong safety culture.
- Enhanced productivity with a user-friendly system for quick updates and issue resolution.
“Since implementing QUOODA®, we’ve significantly improved compliance, consistently achieving above 97% in the British Safety Council’s ISO five-star audits. The platform enables us to track and address risks, train teams proactively, and evidence compliance in real time – not just in documents but in action, which is essential for maintaining safety.
QUOODA®’s user friendly design ensures that even our largest teams can easily navigate it, requiring fewer clicks and simplifying processes – making it far more intuitive than other systems we evaluated.”
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