For Livingcity, compliance under the Building Safety Act meant more than avoiding risk, it meant creating lasting confidence for clients, residents, and regulators. That’s why they chose Ark as their trusted partner. In this video, Daniel Bright, Director at Livingcity, explains how Ark’s end-to-end support – from Safety Case Reports and on-site risk assessments to embedding QUOODA® – has transformed their approach to building safety, shifting them from reactive compliance to proactive, demonstrable competence.
Founded in 2000, Livingcity Group provides extensive and comprehensive professional services to property developers, owners and occupiers. Principle subsidiary, Livingcity Asset Management Limited is a well trusted name in the property management sector, managing over 9,000 units. In addition to the core communal management service, the asset and fund management division serves a diverse client base of tenants, owners, investors and corporate institutions. Operating across major UK cities, Livingcity’s Asset and Fund Management manages an expansive portfolio of circa 15,000 units.
Following the collaboration on building safety requirements, Ark began delivering Fire Risk Assessments for Livingcity and this quickly evolved into a strategic partnership. Over time, Ark became Livingcity’s retained compliance consultant providing consistent support to their growing portfolio.
To enhance operational efficiency, Livingcity implemented QUOODA®, Ark’s compliance management software. This tool provided the visibility and consistency required to manage their expanding responsibilities and ensure regulatory excellence.
According to Daniel Bright, Associate Director at Livingcity:
“The relationship with Ark Workplace Risk just works – it’s a genuine partnership. I’m reassured by the ability to pick up the phone and get answers without worrying about hidden charges. The Ark team is a approachable, incredibly knowledgeable and always goes above and beyond, even responding to urgent queries late in the evening. You can’t put a price on that level of support.
Also, the QUOODA® platform gives us the ability to track compliance in the simplest way and report to clients in real time. What previously too hours and hours of manual work is now done instantly, which has proved invaluable.”
The Benefits:
- Efficiency and consistency – the QUOODA® platform saves Livingcity’s team hours of work every single day, allow them to track and report on key compliance metrics at the click of a button.
- Extension of their team – Ark’s team acts as Livingcity’s trusted adviser, even when scenarios are complex, contentious or critical.
- Court-ready – There have been two emergency situations that the Livingcity team have faced in recent years. In both situations, Livingcity found that their compliance management was so robust that they had everything in place and were able to demonstrate that they were completely court-ready.
- Enhanced reputation – Ark’s 30 year reputation for excellence affords Livingcity with competitive advantage when negotiating with potential clients.
Daniel went on to highlight the risk associated with choosing cost-cutting providers:
“Property management is a close-knit community. For us, Ark’s commitment to integrity and expertise means we can confidently protect our reputation and continue to provide a superior service to our clients. In fact, working with Ark has become a selling point when winning new business.”
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