Consulting Operation Manager
We are a leading safety consulting company dedicated to providing comprehensive safety solutions to our clients. Our mission is to help organizations ensure a safe and secure working environment for their employees. We are currently seeking a highly skilled and experienced Practice and Quality Manager to join our team in the UK. The Consulting Operation Manager will play a critical role in managing various aspects of quality assurance, technical support, product management, and learning & development within our organization.
Responsibilities:
- Develop and implement quality assurance strategies, policies, and procedures to ensure the delivery of high-quality services and solutions to our clients.
- Provide technical support to internal teams and clients, addressing technical inquiries and issues promptly and effectively.
- Stay updated with industry regulations, standards, and technical advancements, and keep the organization informed about relevant technical updates and updates to the portfolio of products and services.
- Oversee the product management process, ensuring that products and solutions meet the specific needs and requirements of our product standards and clients.
- Collaborate with cross-functional teams to drive product design improvements and enhancements, incorporating standards and best practices.
- Establish and maintain quality control measures to monitor and evaluate the performance and conformance of our services and solutions.
- Develop and implement a competence management system to ensure that employees possess the necessary skills and qualifications to deliver high-quality services.
- Provide technical management supported by a technical team and support to ensure the successful implementation and execution of projects and initiatives.
- Identify learning and development needs within the organisation and design and implement training programs to enhance employee skills and knowledge in safety consulting.
- Monitor and analysis of quality metrics and performance indicators to identify areas for improvement and implement corrective actions as needed.
- Stay updated with the latest industry trends and advancements in safety consulting and incorporate them into the organisation's processes and systems.
Requirements:
- Bachelor's degree and or exposure in a relevant field (e.g., Safety Management, Quality Management) is required; Master's degree is preferred.
- Proven experience in quality assurance, technical support, product management, and learning & development within the safety consulting industry (an advantage).
- Strong knowledge of safety regulations, standards (ISO 45001, ISO 9001, HSG 65) and best practices.
- Excellent technical aptitude and ability to provide effective technical support and guidance.
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Exceptional problem-solving and decision-making abilities, with a strong attention to detail.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and clients.
- Proficiency in using software and tools.
- Continuous improvement mindset and a passion for delivering high-quality services and solutions.
- Self-starter that focuses on progress not just tasks
NEXT STEPS
Send your CV to our specialist Talent Team by completing the form on this page and we will be in touch within seven days.
ABOUT ARK WORKPLACE RISK
Ark is a market leader providing an innovative suite of; Professional Service Solutions, Outsourcing and future-proofed Software and Analytics to mid/major organisations in the UK. With over 500 global and premium brands trusting Ark to deliver smarter Risk, Compliance, Safety.
We are committed to Equality, Diversity & Inclusion (ED&I) for everyone. All applicants will be treated fairly and without prejudice. No one will receive less favourable treatment or be discriminated irrespective of the following protected characteristics: Age, disability, gender reassignment (and identity), marriage and civil partnership status, pregnancy and maternity, race (including colour, nationality, ethnic or national origins), religion or belief, sex (formerly gender) and sexual orientation