Summary
Value Retail is the only company to specialise exclusively in the creation and operation of luxury outlet shopping destinations, the Village Collection in Europe and China.
Business need
The Value Retail Group including Bicester Village and the other retail outlets were looking for a trusted partner that had a wide range of capabilities able to support a very high footfall, strong retail sector expertise and service levels to support the 7 days a week retail operating model.
Solution
Ark was able to create a support and service solution that included:-
- Tailored emergency response service in the event of a retailer or Value Retail incident
- Retained safety team blended experience from food hygiene to fire safety to transport safety to public safety
- Managed services programme including support centre service requests to coordinate and deliver a risk and compliance program internationally
- Regulatory content internationally to monitor and support compliance
- Design and implementation of an entire management system
This was further optimised using QUOODA® Essentials which provided an affordable effective way of controlling Operational Risk, Compliance as well as Safety on site and safety within their supply chain.
Key Benefits include:
- Internal performance improvements
- Policy and legal compliance within their Operational Risk, Compliance and Safety
- Enhanced quality of service and resilience
- Improved revenue generation and reduced operational costs
- Trusted specialist advice on safety and environmental issues advice