Careers

Client Support and Services Executive

Posted: Jan 30, 2018
  • Salary: Competitive
  • Location: London, United Kindom
  • Start date: Immediately
  • Benefits:

About Ark

Ark works with over 500 global brands. Our refreshingly different approach to consulting has given us a reputation for being innovative, resourceful and highly effective in helping put clients in control of their safety and compliance objectives.

Our impressive list of our clients includes investment funds, property management organisations and FTSE 250 listed companies within the Property & Real Estate, Services, Retail and Transport & Logistics and Hospitality & Leisure sectors.

Be part of our exciting fast track company. Drive Customer success and help build and maintain company Brand.

We treat our customers, employees, shareholders, suppliers and the community with honesty, dignity, fairness and respect.

Benefits of Client Service and Support Executive

We have a culture of achievement through shared values and behaviours consistently delivering to client’s expectations and beyond and providing a workplace environment to our employees that provides opportunities and encouragement to grow and a strong sense of ownership and belonging within the company.

We often refer to ourselves as the "Ark family" with everyone having a strong sense of engagement and an interest in our vision and their part as an individual and a team in our future success.

Responsibilities of Client Service and Support Executive

Act as a first and second line support and plan, prepare and execute service delivery to customers on time, in full and to budget between external customers and internal departments for the Company.

Interact with our clients through email, telephone, and in-person meetings, as well as interact with other employees to create customer centric environment and solve business customer critical issues. Perform situation analysis to make informed decisions that benefit our client and company, as well as work with other staff to reach all organisation objectives.

Account management, administration and scheduling with a strong customer centric mindset and high service levels and financial targets.

Main Job Duties of Client Service and Support Executive

  • Client administration: data input, invoicing, client time sheet management
  • Organising planned and unplanned service requirements and requests from clients and scheduling work assignments for consultants and operations
  • Dealing with enquiries and queries by phone, portal and email
  • All health and safety requirements
  • Help on-board new clients and provide customer service to assigned customer accounts.
  • Improve customer satisfaction by improving responsiveness and anticipating customer needs.
  • Organising planned and unplanned service requirements and requests from clients and scheduling work assignments for consultants and operations
  • Communicating efficiently and effectively with customers to fully understand their requirements, and guiding them through the management of their project, assignments or program.
  • Dealing with enquiries and queries by phone, portal and email
  • Managing Request for Information and recommending services or directing the enquiries to a suitable operations or subject expert.
  • Liaising with Sales, Experts, Client technical managers, Accounts and Production departments to ensure efficient, correct and timely production of customer work in line with customer expectations
  • Maintaining accurate status reports, deliveries, quality checks and dispatch logs for client instructions in a centralised system
  • Providing a strong level of customer support and building relationships over the phone
  • Production of reporting inside and outside the organisation
  • Ensure all client tickets and requests are resolved within the operating levels and service levels required.
  • Quote estimating for new instructions or supporting account management on larger quotes
  • Supporting the company Directors in the day to day running of the account
  • Support of workplans and system queries
  • Any adhoc duties as may assigned from time to time

 

Experience and Requirements of Client Service and Support Executive

  • Intermediate computing skills are important, with previous knowledge of Microsoft Office (Word, Excel, Outlook) ESSENTIAL
  • Strong organisational skills
  • Good computer literacy skills in excel/access
  • Attention to detail
  • Ability to plan your own work
  • Good Oral and written communication skills
  • Reliable and honest
  • Project Management skills
  • Meet tight deadlines
  • Target Driven, self-motivated, solutions orientated
  • Social Personality
  • Good memory for small details
  • Multi-tasking capabilities

Qualities of Client Services and Support Executive

  • The ideal candidate will have a very approachable nature, professional and polite at all times and an ability to remain headstrong and calm under pressure. They will be confident in their ability to manage several ongoing tasks at once, and a further ability to undertake multiple varying duties throughout their working day.
  • Intelligence. Ability to acquire understanding & absorb information rapidly. A quick study.
  • Judgement/Decision Making. Consistent logic, rationality & objectivity in decision making. Neither indecisive nor hipshooter.
  • Pragmatism. Generates sensible, realistic, practical solutions to problems.
  • Resourcefulness. Passionately finds ways over, around, or through barriers to success. Achieves results despite lack of resources. Goes beyond the call of duty. Shows bias for action. A results-oriented “doer.”
  • Organisation/Planning. Plans, organises, schedules & budgets in efficient, organised manner. Focuses on key priorities.
  • Excellence. Sets high stretch standards of performance for self and others. Low tolerance for mediocrity. High sense of responsibility.

To apply, please send your CV and cover letter to 

newrecruitment@helix-ig.com

 

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